Support

The Edge Support Team believes that not only will you receive an outstanding product but you will receive outstanding support from our professional support team.

Our Support Services are designed to meet the varied needs of our diverse customer base. From 24 hour e-mail submission to live phone support, we tailor support services to meet your needs. We are very proud of our customer satisfaction rating of 98% approval by the latest surveys. When you purchase The Edge, your experience has just begun and we recognize this. We are there to support you with friendly people, dedicated to making you successful. We understand the bottom line. Your success is our success.

Our Support Services

Standard Support Package

The Standard Support package includes:

All upgrades, enhancements and bug fixes

US Telephone support available from 7:30am to 5:00pm Central Standard Time

Access to The Edge Internal Help Desk via e-mail at support@theedge.com

Access to the Customer Portal

Package Purchase Options: (If purchased during initial Edge purchase)

5 Hour Blocks per Month = $75

10 Hour Blocks per Month = $125

Unlimited support per month = $250

Unlimited support per year = $475

Package Purchase Options: (If purchased after initial Edge purchase)

5 Hour Blocks per month = $125

10 Hour Blocks per month = $250

Unlimited support per month = $450

Unlimited support per year = $675


Contact Information

support@theedge.com
Support Services
816.880.0066 ext. 112
816.880.0440 fax
www.edgehdm.com