The Edge HDM

The Edge (HDM) is designed to meet the varied and fast-paced needs of organizations regardless of size or number of locations. The Edge is a rules-based system allowing organizations to automatically route requests where they need to go. The system empowers IT with the capability of accepting requests via e-mail or through the portal without any manual sorting. The system recognizes the user and the request utilizing key words the organization sets up. The system then parses the e-mail and routes the work order to the appropriate personnel. HDM is a stand-alone application that allows organizations to easily track service requests, resources and includes a number of built in reports.

The Edge is putting you back in control of managing your help requests efficiently, cost effectively and with little to NO TRAINING for the end user. How can we make such a statement? Read on about the capabilities of the The Edge Help Desk Manager.

The Edge HDM Solutions